Privacy Policy

247 Medical Equipment is committed to protecting your privacy. This Privacy Policy explains what personal information we collect when you browse this website, request a quote or download a product catalogue, how we use that information, and the choices available to you. It applies to every visitor to our website and to anyone who contacts us about wheelchairs, hospital beds, mobility aids or rehabilitation equipment.

Information We Collect

We only collect information that helps us respond to you and improve the service we provide. This falls into two categories:

Information You Give Us

• Contact details — your name, email address and phone number, submitted through an enquiry form, quote request or document download.
• Enquiry details — the equipment you are interested in, quantities, delivery location and any requirements you describe in your message.
• Reviews and testimonials — any feedback you choose to submit for publication on this website.
• Newsletter preferences — your email address, if you subscribe to updates.

Information Collected Automatically

Like most websites, we collect limited technical information such as browser type, device type, referring page and pages viewed. This is used in aggregate to understand how the site is used and to fix problems. We do not use it to identify you personally.

How We Use Your Information

• To respond to enquiries, prepare quotations and confirm delivery timelines.
• To supply the products, documentation and after-sales support you request.
• To send the catalogues, leaflets and specification sheets you download.
• To send occasional updates and offers, where you have subscribed. You can unsubscribe from any email.
• To improve our product range, website content and customer support.

Cookies and Analytics

We use Google Analytics to understand how visitors find and use this website — for example, which product pages are most viewed and which enquiry forms are completed. These analytics cookies collect information in aggregate and help us improve the site. You can block or delete cookies through your browser settings at any time; the website will continue to work normally.

Sharing Your Information

We never sell your personal information. We share it only where necessary to run our business:

• With service providers who help us operate, such as email delivery and website hosting, under confidentiality obligations.
• With delivery and logistics partners, where needed to fulfil an order.
• Where required by law, regulation or a valid legal request.

Data Retention

We keep enquiry and order records only as long as needed for the purposes described above, or as required for accounting, warranty and legal obligations. Newsletter subscriptions are kept until you unsubscribe. When information is no longer needed, it is securely deleted.

Data Security

We apply reasonable technical and organisational measures to protect your information against loss, misuse and unauthorised access. Access to enquiry data is limited to team members who need it to serve you. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

Your Rights

You may ask us to:

• Confirm what personal information we hold about you and provide a copy.
• Correct information that is inaccurate or incomplete.
• Delete your information, where we are not required to keep it.
• Stop sending you marketing communications.

To make a request, email info@247medicalequipment.com and we will respond within a reasonable period.

Third-Party Links

This website may link to manufacturer or partner websites. We are not responsible for their privacy practices, and we recommend reading their policies before sharing information with them.

Children’s Privacy

This website is intended for healthcare buyers, carers and adult purchasers. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy as our services or legal obligations change. The latest version will always be published on this page.

Contact Us

For any question about this policy or how your data is handled, email info@247medicalequipment.com.